When will I receive my order?
Orders will be processed within 1-3 business days and delivery can take between 7-14 days depending on which warehouse your items are coming from.
I purchased an item from you but I'd like to exchange it for a different one. Can I do that?
Yes, however shipping costs to return and receive the new item will be at your own expense and if the item you are wanting to exchange it for is more expensive/cheaper we will adjust your invoice accordingly.
I received an email saying all my items have been delivered but they haven't?
We are sorry in advance if that has happened to you. Sometimes our warehouse has a delay on a certain item and will post it separately after fulfilling your whole order. Please contact us on firstname.lastname@example.org to obtain a tracking number for the missing item.
I haven't received any information about my order. What is happening with it?
You would of received your order confirmation email when you made an order with us. You don't receive any other correspondence until your order has been dispatched (which is generally within 1-3 days after ordering).
I signed up to your newsletter but haven't received my discount.
Check your junk/spam folders. If you haven't received it, contact us at email@example.com and we will provide you with a code straight away.
Do you offer exchanges/refunds?
We certainly do, depending on the reason behind it. If it is faulty we offer an exchange or a refund.
I checked my tracking and it hasn't updated since it was posted (eg. a few days ago). What is happening with it?
Once its been posted we aren't liable for the whereabouts of your parcel. It is property of NZ post or the courier used. We would advise you to wait a few more days and if still no update please lodge an enquiry with NZ post or the courier company.
I'm having difficulty ordering online. Who can I contact for help?
Contact us on firstname.lastname@example.org and one of our friendly team will be able to assist with placing your order.
I'm unsure if the item I want is going to fit my child. Can I get measurements?
You certainly can. Contact us at email@example.com and we will be more than happy to provide you with the measurements needed.
I received my order but not all items were in it, when will i receive the rest?
The rest of your order is probably on the way already but please email us and we will be able to chase it up for you. It is possible that your items are coming from different suppliers hence the multiple packages.
My tracking number isn't working, i'm located in New Zealand, can you help?
Use the tracking number supplied to you by us on the NZ post website and it should give you more accurate details of your parcel.
How can I pay for my order?
You can pay by VISA, MASTERCARD, AMERICAN EXPRESS, AFTERPAY, APPLEPAY, AND PAYPAL.